Return Policy

In general, K-Net Systems only accepts defective returns within 14 days but not all products, some products must return to the manufacturer directly. Original shipping and handling charges are not refunded on returned items. Customers are responsible for all shipping charges on items returned to K-Net Systems.
K-Net Systems strongly recommends you fully insure your return shipment in the event it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Returns within 14 days from the invoice date may be accepted for repair or replacement at our discretion. Please be aware that specific manufacturers have more restrictive return policies.

To return a product at K-Net Systems, you will need to request a Return Merchandise Authorization (RMA) number through us. Please use our contact form to obtain a Return Merchandise Authorization (RMA) number before returning your product. No returns of any type will be accepted without an RMA. We encourage you to first contact the manufacturer directly to expedite the return.

The following information is needed to authorize your return:

• Customer name, address, phone number
• Item number (if applicable)
• Online order confirmation number
• Manufacturer part or model number
• Item serial number(s)
• Nature of the problem

All products returned MUST be 100 percent complete, contain all original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty cards, other accessories and documentation provided by the manufacturer.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can NOT be returned.

Please allow up to four weeks from the date of return delivery for the product to be checked by the returns warehouse before the replacement or repair is issued.