Frequently Asked Questions
Q: Do I need to register to place an order?
A: It is not necessary to register with our site to place an order.
You can register though so we can make your shopping experience with us an easy one.
Once you have registered you then have access to extra services we provide, such as checking your
order history, order status, print order, also speed up your ordering process the next time you place an order with us.
Q: I forgot my Order Number, can you still find my order?
A: Your order number is in the subject line of the confirmation e-mail that
gets automatically generated after you place your order. If you did not receive a confirmation e-mail
from us when you placed your order, chances are we did not receive the order or the e-mail address you
gave us was incorrect.
Q: What are my payment choices?
A: K-Net Systems currently offers the following payment methods:
- Visa/MasterCard
- American Express
- Discover
- Money order/cashiers' check
Q: When do you charge my credit card?
A: A customer's credit card is only charged when the item is shipped. If an order is placed
on hold or is cancelled charges will not be placed until the problem with the order is resolved and the product
has been shipped. You will see an approval on your credit card after you have placed the order. This approval
verifies to us that the credit card is valid and has the available credit to be charged. If the order is not fulfilled
for whatever reason, this approval automatically drops off within 3 to 5 business days from your available credit.
Q: What are my shipping method choices?
A: K-Net Systems uses Federal Express and USPS for the majority of all shipping.
- Ground service/home delivery - 3-6 business days
- Two day air - 2 business days
- Standard overnight - 1 business day
- Express mail - overnight to most areas
- Priority mail - 2-3 business days
- Parcel post - 4-10 business days
Q: How do I check shipping charges?
A: To check shipping charges, put the desired item in the basket, click checkout.
Enter your shipping address, click continue. Shipping cost will be shown before your order is comfirmed.
Q: How do I get a tracking number?
A: K-Net Systems will update you with a tracking number via email. This is provided
that a valid email address has been provided on the order form. Tracking number will emailed within 24 hours of item's shipped out.
Q: Can you ship to different address than my billing address?
A: Yes, we are able to ship to an address other than your billing address.
However, in order to protect our customers from fraudulent transactions, we only ship to the address that is listed
with your credit card company. Therefore, if you wish to ship to an address other than the billing address, please contact your
credit card issued company and have them list an alternate shipping address. The procedure is done strictly to protect consumers,
as well as ourselves as a merchant. Thank you for your patience and understanding!
Q: Do you ship Internationally or to Canada?
A: Sorry, at this time we do not accept international orders or orders from
U.S. territories (such as GU, AS, CZ, MP, VI, FM, MH, ND, PW).
Q: Do you ship to APO and FPO military addresses?
A: No, unfortunately, we do not ship to APO or FPO military addressess at this time.
Q: How can I cancel or change my order after it has been placed?
A: Due to the speed at which we process orders, it is generally not possible to
cancel or change an order once it has been placed.
Q: What if my order is out of stock or backorder?
A: Occasionally, some of our products will be out of stock. If this should occur
we will happily place your item on backorder and ship it when it arrives.
If the item you order is out of stock, we will send you an email within one business day of receiving your order.
At that time you may decide whether you would like to place the item on backorder or cancel your order.
Q: Do you charge sale tax?
A: Applicable sales tax for orders to be delivered to addresses within New York state.
Q: Do your price included manufacturer rebates?
A: Prices listed on our website do not include manufacturer rebates if not stated.
Any questions regarding the rebate terms & conditions, please contact the manufacturer directly.
Q: Do you sell brand new products?
A: We only sell brand new, factory sealed products. This assures that any products
you receive from us is new, factory-fresh merchandise, designed for sale within the United States of America.
All these products include full U.S.A. service warranties. All accessories and manuals that are packed in the box
by the manufacturer will be there.
Some websites may sell "grey goods" - similar versions that were not intended for distribution in the United States. In many cases, Grey Merchandise have no service warranties that are valid in the United States and these products may not be eligible for manufacturer's rebate offers. Even when the merchandise is the legitimate U.S.A. version, some dealers will take accessories (such as a camcorder battery or AC adapter) out of the sealed carton, and sell them to you separately at an additional cost. Some dealers may sell refurbished (not exactly new) products without informing you of this. We sell a limited number of refurbished items and the product description will be clearly marked as such.
Some websites may sell "grey goods" - similar versions that were not intended for distribution in the United States. In many cases, Grey Merchandise have no service warranties that are valid in the United States and these products may not be eligible for manufacturer's rebate offers. Even when the merchandise is the legitimate U.S.A. version, some dealers will take accessories (such as a camcorder battery or AC adapter) out of the sealed carton, and sell them to you separately at an additional cost. Some dealers may sell refurbished (not exactly new) products without informing you of this. We sell a limited number of refurbished items and the product description will be clearly marked as such.
Q: How do I report problems using the site?
Should you have any other questions or concerns, please don't hesitate to contact us, we will happily assist you.
